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RE: Integration Manager won't let me change rule for field import

October 3, 2016, 10:51 am
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Thanks Bill!

That info helped me try a couple things but I am still getting errors.

For example, if I left Saleperson ID to Use Sourcefield and didn't fill anything out, I get the error "Must provide 'Source Field' value for 'Use Source Field' rule on the field. It does not matter what I set the If Null to in this instance.

I then tried adding a column and leaving the fields blank, then pointing the Salesperson ID to the field and setting the If Null to Use Defualt. I get the error "Field Salesperson ID does not have a default value."

I then changed the If Null to Use Blank and got the error "Saleperson ID is a required field but value was not supplied."

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RE: Primary Key in SmartList_Bank Transactions and GP_ Purchasing

October 3, 2016, 10:52 am
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One other option might be to build your own Smartlist in either of Smartlist Designer or Smartlist Builder.

Then following what Heather has suggested should work for you.

Hope this helps.

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RE: Integration Manager won't let me change rule for field import

October 3, 2016, 11:01 am
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Question - what do you have in the Salesperson field in the Customer card?  is that blank or is it populated?

On the first page of the Receivables Transaction screen - what is the value of the Salesperson ID field - mine is set at Default - but still blank

On the Commission Screen - mine is Use Source - mine is blank

In the customer Card, I have them all populated with 'something' - so I believe that when the customer field is blank in the Customer Card it effects the IM process.  The default is 'what is in the card' to begin with.

Good luck.

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eConnect Version Compatibility

October 3, 2016, 11:36 am
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Is the eConnect for 2016 backwards compatible so that it may work with GP 2013?

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RE: Chart of Accounts "Accounts(1)" process runs forever, app shuts down.

October 3, 2016, 11:53 am
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Hi Bill,

1. How do I tell if the report I am running is TEMPLATE or STANDARD? I don't see any fields for that.

2. When I print the Chart of Accounts report to the screen, it displays instantaneously, no problem. This is a bit faster than if I print to file. When I print to file, it takes about 20 seconds or so.

3. I ran a Trial Balance report and printed to csv file. Same issue occurred. After about 10 minutes the background process called "Trial Balance" finished and the csv file opened up correctly no problem.

4. So . . seems like certain reports continue running somehow, but eventually finish. While they are running, they put a burden on the database, and lock any output file put on the user's drive.

5. Our instance of Great Plains is hosted remotely, don't know if that is affecting anything.

6. This is my first time using Great Plains. I am getting the hang of it, but the reporting seems rather over complicated to me. Report > "Option" > Modify > Save > Run > etc.  The problem may be that I am approaching it the wrong way, and I will keep reading the manuals. Just . . seems too convoluted for basic reports like TB, COA, Aged AP, etc.

Thanks,

Matt

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RE: Picking ticket not printing correctly

October 3, 2016, 11:56 am
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great, thanks for the detailed answer! I'm just getting back to this today and your instructions worked great for the left side getting cutoff.

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RE: Chart of Accounts "Accounts(1)" process runs forever, app shuts down.

October 3, 2016, 12:29 pm
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1. When you open the Report > Option > Modify - look for a button DESTINATION.  In that window it will tell you STANDARD / TEMPLATE and will give you a choice of where to print - SCREEN/FILE/Printer

2 / 3 that seems to me that there is a permission problem between the Terminal Server and the Users local drive.

5 Challenges do crop up hosted installations - but many of the issues are related to security settings - once the conection security between the remote server and the local machines is resolved - the problems often go away.

6 Opening and processing reports is a matter of using the options that you are creating and the printing.  Opening the Options Window allows you to filter the report each time it is created - but if there are no changes, then you can also save the report with that OPTION to your My Reports - this then presents the report on your desktop.

Keep reading and working on the system - it will grow on you as it has on all of us.

Good luck.

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Chart of Accounts "Accounts(1)" process runs forever, app shuts down.

October 3, 2016, 8:27 am
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Hello,

We are on Great Plains version 11.00.1585.

Has anyone run into this issue?

1. User runs the “chart of accounts” report. Reports > Financial > Account. And elects to print to a file on user’s own hard drive. (Our GP app is hosted.)

2. Report runs and saves a csv file to the user’s hard drive.

3. The csv file will not open, giving an error message it cannot be accessed.

4. Apparently, the app (or db) is still running a process “Accounts(1)” which seems to run continuously nonstop after “chart of accounts” report is run. Application then slows down, about 10 seconds for each mouse click, “Accounts(1)” process never stops. And eventually application kicks the user off/out.

5. Once the GP app shuts down, user is then able to go on to his own hard drive, and open up the saved csv file which imports into Excel normally. (Thus, the db/Citrix Receiver no longer has a “lock” on the file.)

6. The above does NOT happen with other inquiries or reports (so far) that are saved to the user’s local hard drive. These other files save to the user hard drive and open up immediately into Excel no problem.

Thanks!

Matt

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RE: SmartList View Shows duplicate lines

October 3, 2016, 12:55 pm
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Is this from a Smartlist Design or Builder modified Smartlist.

I found that when I used Designer, and I linked two tables incorrectly I got a ton of repeating line.

If not, can you provided more details on which view and which options you are choosing.

Keep posting.

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SmartList View Shows duplicate lines

October 3, 2016, 12:19 pm
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I am running a smartlist view from the Account Transactions folder and the results are showing the same line over and over again.  It should only show once.  How can I fix this?

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RE: SOP Blank Invoice Issue

October 3, 2016, 1:09 pm
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Tried Standard and no issues - but the layout is really different.  Will export to XML and work from there to see if I can get the issue resolved.

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RE: SOP Blank Invoice Issue

October 3, 2016, 1:15 pm
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To be clear - Standard is the 'out of the box' Microsoft Dynamics GP report.  It will be very different than the one that is generated from Word - TEMPLATE

The XML version is 'fun' to work with and if you are comfortable with Word and Templates and follow instructions from the manuals, you should be able to resolve this matter shortly.

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SOP Blank Invoice Issue

October 3, 2016, 6:58 am
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The SOP Blank Invoice has started printing '!Syntax Error, !/!Syntax error, !' in place of the header section where the page, invoice number and date should be.

How can I correct this?

Thanks!

Kelly Hobart

Business Data Analyst

Mount Pleasant Waterworks

Mount Pleasant, South Carolina

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RE: Invoice Status

October 3, 2016, 1:31 pm
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Do not ever run Paid Transaction Removal Routine in GP.  Then your AR Invoices will remain in OPEN status.  Got to ask though, why would they want to do this?

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RE: Integration Manager Error - The customer has exceeded their credit limit

October 3, 2016, 1:34 pm
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fascinating.   I am having the exact same problem.  zero customers are set to "No Credit".   I put in a credit limit password (like always)

The first document is warning and the rest are erroring - exactly as per your screen-shot.  I am on GP2015 R2  IM 14.00.0726

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RE: Batch stuck in batch recovery, won't recover - error message

October 3, 2016, 1:42 pm
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The batch Is there in Batch Recovery when opening the window, but when you click to recover it doesn't recover.  

The error in the previous post IS the error when trying to post.  The error that appears when trying to recover the batch references a SQL duplicate on tables RM00400 or RM00401.

I have run the SQL queries for standard stuck batches:

SELECT * FROM DYNAMICS..ACTIVITY

SELECT * FROM DYNAMICS..SY00800

SELECT * FROM DYNAMICS..SY00801

SELECT * FROM TEMPDB..DEX_LOCK

SELECT * FROM TEMPDB..DEX_SESSION

If you get answers / results to any of the above, make sure everyone is in fact logged out of GP and then run the following scripts to clear the tables.

DELETE DYNAMICS..ACTIVITY

DELETE DYNAMICS..SY00800

DELETE DYNAMICS..SY00801

DELETE TEMPDB..DEX_LOCK

DELETE TEMPDB..DEX_SESSION

Then run the following against the company database:

UPDATE SY00500 SET MKDTOPST=0, BCHSTTUS=0 where BACHNUMB=’SEP16CRS’

With no fixing it.

Anyone have any idea how to release this cash receipt batch?

Thanks!

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RE: Batch stuck in batch recovery, won't recover - error message

October 3, 2016, 1:57 pm
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Step 1) Have everyone log out of GP

Step 2) Perform a SQL backup of your company data using SSMS

Step 3) Run this script against your company database

DELETE RM00401

Step 4) Launch GP and run Check Links on the Sales series and receivables open and historical transactions.

Check links will return a voluminous amount of data. That is normal.

Step 5) Try Batch Recovery again

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RE: Fixed Asset Cost Basis Change and Depreciation for Multiple Books

October 3, 2016, 3:37 pm
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Hi Tori

I would have said a macro - but I see the issue with so many.  I don't know of another way in the interface.  I would be interested to know if you find out a better way.

Good luck.

Heather

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Fixed Asset Cost Basis Change and Depreciation for Multiple Books

October 3, 2016, 3:00 pm
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We have been tasked with having multiple fixed asset books within GP.  Two of those books are GAAP and Tax.  It is common process for us to update the cost basis of an asset as we are adding costs to make the asset ready for the customer.  Today we have a macro that runs to update the value of the asset as well as change the date to the current month we are closing.  Then we recalculate based on the new cost.

We will now have to make sure that the cost basis matches on both of the books (there will be 3 in total).  Is there a way (either through a better way or an add-on) that we can update a mass amount of assets at once in all of the books and also do the recalculation?  Today our macro runs overnight and then if it crashes we have to start over.  It is very time consuming (we have over 30,000 assets).

Thanks for your help!

Tori

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RE: Batch stuck in batch recovery, won't recover - error message

October 3, 2016, 3:45 pm
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Hi

To add to Richard's advice, and if you find the issue is still not resolved, you may find that you have some partially posted transactions in the batch.  If that is the case, then you need to get very detailed in what you do in the tables.

It will be a case of comparing data between work and open tables and making sure all transactions are in the right place.  You may find things like the transaction has inserted into open but hasn't deleted from work.

Use the Table Descriptions listing in Dynamics GP as a guide (Tools --> Resources --> Table Descriptions).  If you have never had to troubleshoot to this level before, and you feel you want to give it a go (we all have to learn somehow), then restore your live database into a test database and play in there first.

Some general tips on it:

- Always, always, always have a backup that you can restore to.

- Always do all the investigation first.  Use select statements on the various tables to isolate the transactions and to be sure you know what needs to be deleted / moved / updated before you do so.

- Use the "Edit top xxx row" option in SQL to do edits in the tables rather than delete or update statements - it is safer.

Cheers

Heather

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