Deborah, is it running that way directly from FRx?
So then I have to back track - if you and other users run 'only' this report and get this result, then there is something in this reports configuration that is causing this. Sorry, I had assumed that this was happening when you export to Excel. Should have asked first.
Anyway, best then to look at the various configuration options for the reports and see where it is different than the others.