We know there are no changes in class. We have already logged it as has the third party and the changes always show under the name of the person who did the calculation or ran their synchronization, both actions have caused the issue. We checked the employee before running the sync or the calc and they were active and then checked immediately after and they were inactivated. No one else was in the system. The third party is a benefit enrollment software package which, in both customers, is installed but is not set up yet. The package is supposed to verify that the employee is enrolled in the current instance of the benefit (current year) and inactivate them if they are not. I suspect that, since the employee is not entered into the Benefit enrollment software, the system is seeing the end date and then checking to see if they are currently enrolled. Since they are not in, it is not seeing them as being currently enrolled and is inactivating them. They refuse to entertain the idea, however. Even though they saw the change after the synchronization was run as well. I spent over 12 hours working with MS support on this the first time it happened on this same customer and we are certain it is nothing related to GP.
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