Hello:
Every Friday afternoon and typically sometime between 4:30 and 5:30 PDT, one of our Terminal Servers that hosts the Management Reporter (MR) 2012 CU13 Configuration Console and one of our instances of GP 2013 R2 experiences connectivity issues.
Specifically, during this time, users cannot access GP. The issue only happens for, at most, five minutes. Fortunately, users have not been typically posting, during this time. So, this issue has not caused any major problems.
But, it needs to be taken care of. Again, it's very odd that this happens "like clockwork" on this day of the week and timeframe.
I have considered moving Management Reporter to its own server. But, since this issue occurs at a consistent date and time, I'd like to see if there is something else that can eradicate the issue on this Terminal Server first.
We have both the Data Mart and Legacy Provider installed. But, we only use the Legacy Provider. Would removing the Data Mart eliminate this issue? If so, is removing the Data Mart simply a matter of disabling and removing the integration, stopping the two MR services, deleting the ManagementReporterDM database, and restarting the two MR services?
The standard Event Viewer messages that appear, when this issue happens, are as follows:
(1) The semaphore timeout period has expired,
(2) An error occurred while connecting to the database,
(3) A transport-level error has occurred when receiving results from the server,
(4) System.Data.EntityException: An error occurred while starting a transaction on the provider connection. See the inner exception for details. ---> System.Data.SqlClient.SqlException: SHUTDOWN is in progress. Login failed for user,
(5) The following unexpected error occurred while logging a map level exception: The underlying provider failed on Open, and
(6) Unable to log the following exception to the database:System.Data.EntityException: The underlying provider failed on Open. ---> System.Data.SqlClient.SqlException: SHUTDOWN is in progress.
Please let me know, if you have any thoughts on how this Friday afternoon issue can be eliminated.
Thanks!
John