Hi,
The company receives returns (these products are serialized) for RMA to repair. Customers returning these products also return accessories (not provided by them that may have caused the RMA (as the company assures it's performance using these accessories).
At receiving all customer contents are entered into GP so that they can be returned to the customer after diagnosis and repair. However, these non-stocked items fail to appear in the reports, i.e., Only the stocked item appears in the report line items. However, blank lines appear where the non-stocked items should be reflected.
This suggests to me that the records are returning blank ItemNo's and Descriptions simply because they are not stocked by the company. I verified that the data for these non-stock items have been entered into SVC05001 that include both PartNo's and Descriptions. However, these fields seem to be ignored in the report.
My Questions are:
1) How/Where does the SVC_RMA_Traveler_Line_TEMP get generated, i.e., SP or View? I can't seem to find documentation describing it's generation.
2) Is it possible to modify the table's data to include the actual user input?
Thank You.