Like many businesses, we sell products to re-sellers. We periodically receive payments from them by a NET check that deducts returns (RMAs) from the total sales. To give an example, let us say the NET amount is $10k with a detail of one invoice at $11k and one (not approved) charge-back for $1k. Now we can issue a cash receipt to the invoice of $11k and generate the credit memo in the system. However, we are not able to apply the charge-back of $1k (which is shown deducted as a line item in the check detail) to make a correction to the credit memo. We are only able to wash an invoice out with an credit note. Usually the charge-backs are not approved and we have to always investigate our trial balance with the check number to have accurate balances. Any ideas greatly appreciated?
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