Payments applied but not showing up as applied

Payments applied in sales transaction window.  User posts the invoices and then applies payment to the invoices.  The Unapplied amount is supposed to 0 out after being applied but the Original Amount and Unapplied amount both have the same number still.   This is in the Apply Sales Document window. 

I ran Remove Paid Documents and also reconcile on the customer but nothing seems to have changed.  Any idea of what is wrong or what can be done?

Thanks!!