We have a situation and we need to clarify right now.
When client enters data for the generation of the Canadian payroll R1 form
including the corect R1 authorization codes
we would expect that the system will then generate the correct RL number - which according to Rev Quebec should be 8 characters long. In all the forms we generate we get 9 and when we look at the R1 Electronic, we can not determine where the number is coming from. In most cases the number appears to start out as the first 6 characters, but then deviates and adds extra characters, in other cases it comes up with a totally random value that starts with a -2411 value - not in the sequence that the others are at least following - wrong, but following some pattern.
I need to talk to someone that knows the R1 process - we have a single client here in Alberta and they have 6 employee's in Quebec and this is the first time in years that we have had any issues. Each year in the past we have entered the data, printed the paper and sent the file - no issues.
Help as soon as possible, the deadline for filing is fast apporaching and the client's boss is getting a bit unimpressed.