Matt - our GP Reports Viewer add-on gives you a way to print Crystal Reports (or SSRS or Excel reports) directly from almost any GP window, including 3rd party or custom Dexterity windows.
AIRAY - is it possible you're using our GP Reports Viewer product? If so, please contacts us directly at support@flex-solutions.com. If not, it would be important to know exactly what you are using to print the Crystal Reports from your system, as that is where you need to start investigating first.