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gp 2015 setting up email with office 2013

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trying to setup using email with gp 2015. just updated to office 2013. Did all the reading and thought i had all the settings correct. where in gp 2015 do you enter the email address for a customer?  under the options button for customer maintenance the email is grayed out.  when i create a quote and try to email to customer "test" the error says i need to assign a template (which i thought i did)  and that no to, cc, or bcc can be found. 

thank you for any help


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